Installations Questions and Answers

I have an older version of Butler Office Pro. Should I uninstall it before downloading the upgraded version?

No. Some of the previous version settings will transfer into your updated Butler Office Pro software. If you have an older version of Office Pro, you should leave it installed in order to maintain your old preferences and user files such as dictionaries and macros. In fact, removing the old version, may in some cases reset this user specific information.

Note that while wiping this old information from your system should not prevent the installation of Office Pro, this type of memory based, user controlled attribute is one of the major bonuses of the software and therefore, users often desire to keep what they have developed throughout time and new upgrades.

After you have completed the newer install or if you are having instalation problems, then you may delete the previous install if it has not automatically upgraded.

I have more than one version of Office Pro on my machine and would like to keep only the newest version. How do I uninstall the old versions and remove them from my hard drive?

Uninstalling older versions of Office Pro couldn’t be easier. Simply drag your Butler Office Pro icon and installation folder to the trash.

Empty trash and restart before using the new version. Failing to do so may result in problems opening files in the newer version of Office Pro. (due to an Apple bug).


Installations Issues

Error Messages

I am getting the error message “No Mountable file systems” when double clicking on the .dmg file.

In most cases, this error message is displayed when the Office Pro .dmg software has been interrupted during the download and is incomplete. This is usually an unavoidable error that happens occasionally within various combinations of internet connections and browser types and tends to occur at random. To solve this problem, simply restart the Office Pro download. It often helps to ensure that all other programs and unnecessary processes on your computer are shut down. There may be away to tweak your browser or Internet speed to remedy this matter easily.


“Office Pro is not located in the Applications folder”

If you see this error message, one of the three issues have occurred:
-You have moved Office Pro from your Applications default folder
(move back into Applications folder)

-You have renamed Office Pro
(rename the application “Office Pro” exactly as originally written.)
Or you have removed Office Pro application.
Reinstall new software.

The loaded application is programmed to go into the Applications folder only. Therefore, the old version of the software must also be in the Applications folder for the upgrade to occur correctly. Follow the steps according to each problem to fix this issue and your Office Pro should then install and run correctly.


When trying to run the Office Pro Installer, I receive the following error message: “Office Pro cannot be installed on this computer”

If you are running Mac OS 10.3.x, your BSD subsystem (The BSD system is a subsystem automatically installed on your computer as part of the BaseSystem.pkg), might have been removed somehow (at some point or during this installation attempt) or corrupted in some manner. If you see this message follow these steps:

-You will need to reinstall your BaseSystemPkg. To prevent compromising the current usability of your computer’s present state, it is recommended that you reinstall MAC OS X from your retail CD. Do not attempt to reinstall your BaseSystemPkg by itself, for this may temporarily disable key advanced features on your computer that are necessary to proceed effectively with this solution. Follow these steps:

-Select the Upgrade Option. Be sure to do this in order to keep all of your accomplished settings and documents, etc.
- Next, reinstall the latest Mac OS X updates and security updates.

It is a good idea to restart your computer now.


I am receiving “Other” error messages during installation. (These are sometimes referred to as “generic” error messages by IT support personnel).

Some users may receive a message similar to the following, during installation:
“There were errors installing the software. Please try installing again.”
If this generic message occurs, the system has encountered a particular Mac OS known bug that basically manifests in the disorganization of the systems language files. While this bug is rare, it does occur occasionally in the Mac OS X installer on some MAC OS X versions. Butler Office Pro will not be affected however, as it is not an issue of corrupted software or of any mistake on the user’s part.

To fix this ingrained glitch in the MAC OS X installer:
-open the Systems Preferences application in the Applications folder
-click on the international icon
-select the tab entitled “Languages”
-Drag English to the top of the list
-Click on the Apple in the upper left hand corner of your screen and scroll down to “Log out “.
-Log in again and rerun the installer
Note: After the proper installation, you will benefit most from Butler Office Pro if you go back and reset the Languages Tab to your preferred language.


Post Installation and First Launch Issues

During the startup of my Office Pro software, the program seems to lag slightly while loading.

Despite any indication that your Office Pro application is not starting up, this “stalling” tendency of the progress bar is completely normal and should not be any cause for alarm. Do not attempt to close the program unless it has been an unreasonable amount of time or there are other, more common indications that your system has frozen. This apparent stalling of the program launch is because of the induction of certain native fonts. The length of delay depends on the size of your installed font database. To speed up this launch time, you can disable fonts that you do not use on a regular basis. (Note: Check the Mac OS X list (10.3.x list) before you do anything to ensure you do not get rid of the fonts required by Mac OS X.

Note: It is also very common to experience a slow program launch after you have just restarted your computer. This is normal behavior for the first time Office Pro is run and can be attributed to a process going on in the background to load all of the fonts included in the software. Users should witness a much quicker startup time after this first slow one, as the necessary fonts will already be loaded to properly run the program. However, each time the Mac is rebooted, the slower launch may occur.


Office Pro performance is rather lackluster and I see redrawing. Can I speed this up?

The redrawing is an unavoidable result of Java. Some of this will always remain. On a fast machine, it is so quick as to be barely noticeable. In order to maximize your performance (and security) with Office Pro, you should download and install Apple's latest Java 1.4.2 update. There is a version for Tiger and for Panther.

You can check your version by opening a terminal and typing java -version. You can find a chronological list of updates from Apple's website.


Q. I am trying to open my Office Pro Documents in Microsoft Office and they will not import or open correctly.

A. If you want to open a Butler Office Pro document in Microsoft Office, you will need to convert your work to Microsoft format using the proper file extension first. You may either convert the files manually or set up the Butler Office Pro software to change them automatically for you. Follow the below directions to:

Manually saving your files in Microsoft Office format:
1) Select File and choose the Save As option.
2) Name your document as desired and before hitting Save, pull down the File Extension menu and select the appropriate Microsoft Application Extension to correspond with your Butler Office Pro document format (see explanation below).

To transfer files between Butler Office Pro and Microsoft Office, follow the appropriate directions below using this conversion chart to guide you. This chart lists the Office Pro program names along with the MS Office features they correspond with. If you follow the instructions and use the proper extensions to rename your files, as indicated here, you should have no problem switching your work between the Microsoft Office programs and those of Butler Office Pro.


MS Office Files with the following extensions
will open in these Office Pro programs:

MS Word, *.doc- Office Pro Writer
MS Excel, *.xls- Office Pro Spreadsheet (Calc)
MS PowerPoint, *.ppt, *.pps- Office Pro Presentation (Impress)

**Automatically save files to Microsoft formats:
To setup documents in your Butler Office Pro programs to automatically be saved in the appropriate Microsoft Office formats choose:

Tools> Options > Load/Save > General

2) Next, locate the Standard File Format section of the window. After you select the proper document type as indicated in the above conversion chart, choose a file type to Save your work under. The program is now set to automatically save your documents under this File Type you’ve selected. If you desire to at any point save your document under a different file type, simply select another one through the File> Save options and proceed as usual for saving a document.


Q. Can I use Butler Office Pro to convert Microsoft Office files into OpenDocument format?

A. Yes!

Converting Many Microsoft Office Files into OpenDocument Format
The Document Converter Wizard will copy and convert all Microsoft Office files in a folder into Office Pro documents in the OpenDocument file format. You can specify the folder to be read, and the folder where the converted files are to be saved.

Choose File > Wizards > Document Converter to start the wizard



Microsoft, Microsoft Office, Windows, Window's Vista and their logo's are or may be either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mac, Macintosh, OS X and the Mac Universal logo are either registered trademarks or trademarks of Apple Corporation in the United States and/or other countries.
Butler Software Solutions, Office Pro X, Office Pro V and the Window's Vista Compatible logo design are either registered trademarks or trademarks of Butler Software Solutions in the United States and/or other countries.