Installations Questions and Answers
have an older version of Butler Office Pro. Should I uninstall
it before downloading the upgraded version?
No. Some of the previous version
settings will transfer into your updated Butler Office Pro
software. If you have an older version of Office Pro, you
should leave it installed in order to maintain your old preferences and
user files such as dictionaries and macros. In fact, removing the old
version, may in some cases reset this user specific information.
Note that while wiping this old information from your system should not
prevent the installation of Office Pro, this type of memory
based, user controlled attribute is one of the major bonuses of the
software and therefore, users often desire to keep what they have
developed throughout time and new upgrades.
you have completed the newer install or if you are having instalation
problems, then you may delete the previous install if it has not
have more than one version of Office Pro on my machine and
would like to keep only the newest version. How do I uninstall the old
versions and remove them from my hard drive?
Uninstalling older versions of
Office Pro couldn’t be easier. Simply drag your
Butler Office Pro icon and installation folder to the trash.
Empty trash and restart before using the new version. Failing to do so
may result in problems opening files in the newer version of Office Pro. (due to an Apple bug).
I am getting the error message “No Mountable
file systems” when double clicking on the .dmg file.
In most cases, this error message
is displayed when the Office Pro .dmg software has been
interrupted during the download and is incomplete. This is usually an
unavoidable error that happens occasionally within various combinations
of internet connections and browser types and tends to occur at random.
To solve this problem, simply restart the Office Pro download.
It often helps to ensure that all other programs and unnecessary
processes on your computer are shut down. There may be away to tweak
your browser or Internet speed to remedy this matter easily.
“Office Pro is not located in the
If you see this error message,
one of the three issues have occurred:
-You have moved Office Pro from your Applications default
(move back into Applications folder)
-You have renamed Office Pro
(rename the application “Office Pro”
exactly as originally written.)
Or you have removed Office Pro application.
Reinstall new software.
The loaded application is programmed to go into the Applications folder
only. Therefore, the old version of the software must also be in the
Applications folder for the upgrade to occur correctly. Follow the
steps according to each problem to fix this issue and your Office Pro should then install and run correctly.
When trying to run the Office Pro Installer, I
receive the following error message: “Office Pro
cannot be installed on this computer”
If you are running Mac OS 10.3.x,
your BSD subsystem (The BSD system is a subsystem automatically
installed on your computer as part of the BaseSystem.pkg), might have
been removed somehow (at some point or during this installation
attempt) or corrupted in some manner. If you see this message follow
-You will need to reinstall your BaseSystemPkg. To prevent compromising
the current usability of your computer’s present state, it is
recommended that you reinstall MAC OS X from your retail CD. Do not
attempt to reinstall your BaseSystemPkg by itself, for this may
temporarily disable key advanced features on your computer that are
necessary to proceed effectively with this solution. Follow these steps:
-Select the Upgrade Option. Be sure to do this in order to keep all of
your accomplished settings and documents, etc.
- Next, reinstall the latest Mac OS X updates and security updates.
It is a good idea to restart your computer now.
I am receiving “Other” error
messages during installation. (These are sometimes referred to as
“generic” error messages by IT support personnel).
Some users may receive a message
similar to the following, during installation:
“There were errors installing the software. Please try
If this generic message occurs, the system has encountered a particular
Mac OS known bug that basically manifests in the disorganization of the
systems language files. While this bug is rare, it does occur
occasionally in the Mac OS X installer on some MAC OS X versions.
Butler Office Pro will not be affected however, as it is not
an issue of corrupted software or of any mistake on the
To fix this ingrained glitch in the MAC OS X installer:
-open the Systems Preferences application in the Applications folder
-click on the international icon
-select the tab entitled “Languages”
-Drag English to the top of the list
-Click on the Apple in the upper left hand corner of your screen and
scroll down to “Log out “.
-Log in again and rerun the installer
Note: After the proper installation, you will benefit most from Butler
Office Pro if you go back and reset the Languages Tab to your
Post Installation and First Launch Issues
the startup of my Office Pro software, the program seems to
lag slightly while loading.
Despite any indication that your
Office Pro application is not starting up, this
“stalling” tendency of the progress bar is
completely normal and should not be any cause for alarm. Do not attempt
to close the program unless it has been an unreasonable amount of time
or there are other, more common indications that your system has
frozen. This apparent stalling of the program launch is because of the
induction of certain native fonts. The length of delay depends on the
size of your installed font database. To speed up this launch time, you
can disable fonts that you do not use on a regular basis. (Note: Check
the Mac OS X list (10.3.x list) before you do anything to ensure you do
not get rid of the fonts required by Mac OS X.
Note: It is also very common to experience a slow program launch after
you have just restarted your computer. This is normal behavior for the
first time Office Pro is run and can be attributed to a
process going on in the background to load all of the fonts included in
the software. Users should witness a much quicker startup time after
this first slow one, as the necessary fonts will already be loaded to
properly run the program. However, each time the Mac is rebooted, the
slower launch may occur.
Office Pro performance is rather lackluster
and I see redrawing. Can I speed this up?
The redrawing is an unavoidable
result of Java. Some of this will always remain. On a fast machine, it
is so quick as to be barely noticeable. In order to maximize your
performance (and security) with Office Pro, you should
download and install Apple's latest Java 1.4.2 update. There is a
version for Tiger and for Panther.
You can check your version by opening a terminal and typing java
-version. You can find a chronological list of updates from Apple's
Q. I am
trying to open my Office Pro Documents in Microsoft Office and
they will not import or open correctly.
A. If you want to open a Butler
Office Pro document in Microsoft Office, you will need to
convert your work to Microsoft format using the proper file extension
first. You may either convert the files manually or set up the Butler
Office Pro software to change them automatically for you.
Follow the below directions to:
Manually saving your files in Microsoft Office
1) Select File and choose the Save As option.
2) Name your document as desired and before hitting Save, pull down the
File Extension menu and select the appropriate Microsoft Application
Extension to correspond with your Butler Office Pro document
format (see explanation below).
To transfer files between Butler Office Pro and Microsoft
Office, follow the appropriate directions below using this conversion
chart to guide you. This chart lists the Office Pro program
names along with the MS Office features they correspond with. If you
follow the instructions and use the proper extensions to rename your
files, as indicated here, you should have no problem switching your
work between the Microsoft Office programs and those of Butler Office Pro.
MS Office Files with the following extensions
will open in these Office Pro programs:
MS Word, *.doc- Office Pro Writer
MS Excel, *.xls- Office Pro Spreadsheet (Calc)
MS PowerPoint, *.ppt, *.pps- Office Pro Presentation (Impress)
save files to Microsoft formats:
To setup documents in your Butler Office Pro programs to
automatically be saved in the appropriate Microsoft Office formats
Tools> Options > Load/Save >
2) Next, locate the Standard File
Format section of the window. After you select the proper document type
as indicated in the above conversion chart, choose a file type to Save
your work under. The program is now set to automatically save your
documents under this File Type you’ve selected. If you desire
to at any point save your document under a different file type, simply
select another one through the File> Save options and proceed as
usual for saving a document.
Q. Can I
use Butler Office Pro to convert Microsoft Office files into
Microsoft Office Files into OpenDocument Format
The Document Converter Wizard will copy and convert all Microsoft
Office files in a folder into Office Pro documents in the
OpenDocument file format. You can specify the folder to be read, and
the folder where the converted files are to be saved.
Choose File > Wizards > Document Converter to start the